Legal & Data
Privacy Policy
This policy explains how kuatalami.com handles personal data — what is collected when you use the site or contact us, why it is collected, how long it is kept, and how to make a request about your data.
Data controller
Kuat Alami, Jl. Sultan Hasanuddin No. 32, Sawerigading, Ujung Pandang, Makassar, 90115, Indonesia.
Privacy requests
Write to [email protected] or call +62 411 362 8704.
Reachable
Monday–Friday, 09:00–18:00. We answer data questions in the same queue as product enquiries.
What we collect
Information we collect
When you use the contact form or email us, we receive the details you choose to send: your name, email address, phone number if you provide it, and the content of your message. Nothing is required beyond what you decide to write — if you only ask a general question about natural supplements for men, a name and a reply address are enough for us to answer.
The site may also record basic technical information such as browser type and pages viewed, in server logs kept for security and troubleshooting. Those logs are generated automatically and are not tied to a mailing list or a customer profile. We do not ask for payment card details, and we do not store them.
Why we use this information
We use your contact details to reply to your message and to follow up on an order or product enquiry you initiated — for example a question about the format of our natural capsules for strength and vitality, or a check on whether a product fits your routine.
Technical log data is used to keep the site working and to detect abuse. We do not use your data for automated profiling, and we do not send marketing emails unless you have asked for a reply on a specific matter.
- Reply to a message you sent us
- Follow up on an enquiry about vitamins and minerals for men that you started
- Arrange delivery with a courier when an order needs shipping
- Keep the site available and block misuse through server logs
Grounds, sharing, keeping
How long we keep it, and who else sees it
Legal basis and consent
We process contact data because you chose to send it and because it is needed to answer you. Where consent is required for a specific use, we ask for it separately and you can withdraw it at any time. Withdrawing consent does not affect processing already carried out.
Sharing and disclosure
We do not sell personal data. We may share it with a courier when an order requires delivery, and only the details needed for that delivery. We may disclose information where required by Indonesian law or by a valid legal request. Service providers who handle email or hosting may process data on our behalf under confidentiality obligations.
Your requests
Your rights over your data
You can ask what personal data we hold about you, request a correction, or ask for deletion where there is no legal reason for us to keep it. That covers anything you sent through the contact form, plus any message you wrote about men's health support or healthy lifestyle products while a question was open.
Send requests to [email protected] or by post to Jl. Sultan Hasanuddin No. 32, Sawerigading, Ujung Pandang, Makassar, 90115. We will respond within a reasonable period and may ask you to confirm your identity before acting on a request — that step protects you as much as it protects us, so we do not hand a record to someone else.
If you would rather talk it through before writing, our contact page lists the phone line and working hours, and the same team handles both product questions and privacy requests.
Contact Kuat Alami
Access to stored contact records is limited to the team members who need it to answer you.
Security and changes to this policy
We take reasonable technical and organisational measures to protect the data we hold, including restricting access to the team members who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your data has been compromised, contact us so we can investigate.
We may update this policy if our practices change or if the law requires it. The current version is always published on this page. Material changes will be reflected in the wording, and continued use of the site after an update means you accept the revised policy.
Because the range of popular products for men and energy and endurance supplements on this site can change over time, the categories of data we collect may grow with it — for example if a new enquiry channel opens. When that happens, this page is where the change is recorded, so the description here always matches how the site actually works.
Common questions
Questions we are asked about data
Do you use my email for marketing?
No. We use it to reply to the message you sent. We do not add contacts to a marketing list without a separate request from you.
How do I ask for my data to be deleted?
Email [email protected] with your request. We will confirm what we hold and delete it where no legal retention requirement applies.
What happens to my message after you answer it?
It stays with the enquiry record for the period described above, then it is deleted or anonymised. If a delivery was part of the same enquiry, the courier receives only the address details the delivery needs.
Do I need an account to ask about a product?
No. The site does not ask you to register before you can ask a question about men's vitamin supplements or a formula you are comparing. You write when you want to, and we hold only what that message contains.
Where to go next
Read the full record before you write to us
This policy covers how Kuat Alami handles personal data. The rules for using the site, and the way browser storage is handled when you visit, sit on their own pages so each document stays short enough to read in one sitting.
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Cookie Policy
What is stored in your browser when you browse the site, and what you can turn off.
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Terms of Service
The conditions that apply when you use kuatalami.com or order from it.
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Contact
Reach the team about a data request, an order, or a question about a product line.
Writing to us about your data
Send a privacy request to [email protected], call +62 411 362 8704, or post to Jl. Sultan Hasanuddin No. 32, Sawerigading, Ujung Pandang, Makassar, 90115, Indonesia. Office hours are Monday–Friday, 09:00–18:00.
Tell us which data the request concerns and whether you want a copy, a correction, or deletion. We may ask you to confirm your identity first; after that we confirm what we hold and act on the request where no legal retention requirement applies.