Makassar, Indonesia
Contact Kuat Alami
Use this page to reach the team with product questions, label or batch enquiries, feedback, or partnership requests. We are based in Makassar and answer during normal working hours.
Monday–Friday, 09:00–18:00
How to reach us
The direct routes, and what each one is good for
Email is the most reliable route for anything that needs a document or a written reply — a label detail, a batch check, an invoice, or a correction. The phone reaches the team directly during working hours and is quicker for a short question. Pickup at the Makassar address can be arranged in advance, so call or email before travelling over.
- [email protected] Best for written replies and documents
- Phone
- +62 411 362 8704 Monday–Friday, 09:00–18:00
- Address
- Jl. Sultan Hasanuddin No. 32, Sawerigading, Ujung Pandang, Makassar, 90115 Pickup can be arranged in advance
- Typical reply time
- Within two working days Documents from a supplier may take longer
For product or batch questions, include the product name and, if you have it, the batch number printed on the container. That lets us check the documentation we hold before replying rather than guessing. A photograph of the container lid helps when a printed detail is hard to read.
Before you write
What we can help with, and what we cannot
Questions we can answer
- Ingredients, forms, and amounts. What a label lists, how a capsule or tablet is meant to be taken, and what the serving size actually covers. If a term on the label is unclear, ask and we will explain it in plain language rather than repeat the wording.
- Whether two products overlap. A common question when someone is already taking one of our natural supplements for men and is considering a second. We will tell you where the ingredient lists repeat.
- Batch and expiry information. For a container you already have, send the product name and the batch number so we can check our own records before answering.
- Order enquiries. Invoice and bank transfer details, whether cash on delivery is available on your route, and pickup arrangements at our Makassar address.
- Feedback and site corrections. Errors you spot, wording that reads like a claim we should not make, or a label detail that does not match the container in your hand.
Questions that belong elsewhere
We cannot diagnose a condition, recommend a dose for a medical issue, or advise on interactions with prescription medicine. Those questions belong with your doctor or pharmacist, who can see your full history and the other medicines you take.
We also cannot confirm whether a supplement will help a specific person. That depends on factors we cannot assess by email, and a careful answer is more useful to you than a confident one. If your question falls outside our scope, we will say so and point you toward the right place rather than leave it hanging.
If you are comparing products across the range, the Ingredients & Formulas page sets the labels side by side, and How We Select Our Formulas explains what we check before a product is listed at all.
Writing in
What to put in your message, by enquiry type
A short, specific message gets a faster and more useful reply than a long one. These are the details that usually let us answer without a second round of questions.
Product and label questions
Name the product, the format you have, and the detail that looks wrong or unclear. A photo of the label usually answers it in one exchange.
Batch and order enquiries
Send the product names and quantities. We confirm availability and the total, then agree payment by invoice or bank transfer.
Supplier introductions
Tell us what you supply, the documentation you can provide, and where you operate. Short and specific beats long.
Feedback and corrections
Quote the page and the sentence. Corrections are made once we can verify the issue, and we would rather hear about a mistake than leave it online.
Partnership and suppliers
Suppliers and distributors are welcome to introduce themselves
Send a short note covering three things: what you supply, the documentation you can provide with it, and where you operate. We add products slowly and decline most proposals, so a clear and specific introduction is worth more than a long one. Tell us the format and pack size you work in, and whether you can supply the paperwork that goes with a shipment.
Please do not send samples without agreeing terms first. Unrequested shipments are difficult to receive at our address and cannot be returned at our cost.
Write to us
One message is usually enough
Tell us what you are asking about and we will route it to the right person. If the answer needs a document from a supplier, we will send a short holding note rather than leave you waiting, and follow up when we have the detail in hand.
If you do not hear back within three working days, resend the message. Occasionally a note lands in the wrong folder on our side, and a second copy is the quickest way to surface it.
- [email protected]
- Phone
- +62 411 362 8704
- Address
- Jl. Sultan Hasanuddin No. 32, Sawerigading, Ujung Pandang, Makassar, 90115
Finding the office
Jl. Sultan Hasanuddin No. 32, Makassar
We are on Jl. Sultan Hasanuddin in the Sawerigading area of Ujung Pandang, Makassar 90115. If you would like to collect an order in person, message us first and we will agree a time inside working hours — Monday to Friday, 09:00–18:00. Arriving without an appointment usually means a wait, because the person who holds the stock records is not always on site.
Delivery time depends on the destination and the courier. We will give you a realistic estimate rather than a fixed promise, and we will tell you when a route is slow.
Printed directions are not needed for most visitors — the address above is what a driver will ask for. If you are sending a courier, pass on the phone number as well so the team can meet them at the door.
Before writing
Common questions
Four answers that cover most of what arrives in the inbox. If yours is not here, the form above or an email reaches the team either way.
For the wider picture on how these products are meant to fit into an everyday routine, the Healthy Lifestyle Hub and the Energy & Endurance Guide are the places to start.
Do I need the batch number to ask a question?
Only if your question is about the batch, the expiry date, or a printed detail on a container you already own. Without it we can still explain what a label says in general, but we cannot check the specific documentation for your container.
Can I pay by card?
We do not process card payments online. Orders are settled by invoice or bank transfer, or by cash on delivery where the courier supports it on your route. Send the product names and quantities and we will confirm availability and the total first.
How long does a reply take?
Email is checked on working days and most messages get a reply within two working days. Anything that needs a document from a supplier can take longer, and in that case we send a short holding note so you know the message arrived.
Can I collect an order from the Makassar address?
Yes, by arrangement in advance. Message us with the order and a preferred time inside working hours, and we will confirm before you travel over. Walk-in collection is not guaranteed because stock records are not always on site.
Not ready to write
Browse first, then ask
Many questions about men's vitamin supplements and healthy lifestyle products are already answered on the site. If you are still deciding which of our natural supplements for men fits your routine, the product pages list what is in each one and how it is taken.
- Our Products What is in the range and how each item is taken
- Energy & Endurance Guide Everyday context for active routines
- Healthy Lifestyle Hub Food, sleep, movement and where supplements fit
- Privacy Policy How messages and details are kept
These products are dietary supplements, not medicines. They are not intended to diagnose, treat, or prevent any condition, and they do not replace advice from a qualified professional.